Security & Trust

30% weight

• Public proof-of-reserves / audit posture
• Regulatory licensing in operating jurisdictions
• Historical incidents and their resolution
• Insurance funds, cold-storage policy, 2FA enforcement

Fees

25% weight

• Spot maker / taker fees as documented
• Real fee paid in our hands-on test (vs documented rate)
• Spread above market mid on simple/instant flows
• Withdrawal fees per major asset

Asset Variety

20% weight

• Number of supported tradeable assets
• Coverage of new-listing pipeline
• Fiat on/off ramps and supported currencies
• Derivatives, perpetuals, options availability

Ease of Use & Features

15% weight

• Time to complete first trade, including KYC
• Mobile vs desktop UX parity
• Earn / staking / convert / OTC product depth
• API quality if relevant

Customer Support

10% weight

• Time to first human response on a real ticket
• Time to resolution
• Quality of self-service docs
• Coverage hours and language support

How the overall score is calculated

Each pillar is scored 0–5. The overall is a weighted average using the percentages above:

overall =
   security_trust * 0.30 +
   fees * 0.25 +
   asset_variety * 0.20 +
   ease_features * 0.15 +
   support * 0.10

The result is rounded to one decimal. We do not use a 0–10 or 0–100 scale because the human eye reads "4.2/5" more accurately than "8.4/10" or "84/100".